Frequently asked questions

Booking and cancellation

What about Coronavirus?


We are currently closed because of coronavirus but will be open again in December 2021. Chalet Chez Teddy is a completely private chalet for a small group, making it a naturally safer option. It gives the opportunity for a restaurant-style experience for your dinner without the risk from other patrons and a larger staff. We also take the following precautions: - We will wear masks in our car and in your apartment when we are there for hosting, cooking and serving food - You must wear a mask in the car, but there is no need to wear one at any time in or around the apartment - The apartment is cleaned with alcohol-based cleaner between guests - Pillows have double pillow cases




What if we have to cancel because of Coronavirus?


If the borders or resort is closed (and was not at the time you booked) or we have to isolate due to Coronavirus, we will refund you 100%. If you cannot attend because you have to self-isolate because of Coronavirus, and your travel insurance will not cover it, we will refund you 100% unless you choose to delay your holiday to another time. We would ask that you take reasonable precautions to protect your health in the two weeks before and when you are travelling to safeguard yourselves, us and our business!




What's your payment and cancellation policy?


Your booking is secured by a 10% deposit for the accommodation and food. The balance of the booking is due at least three weeks before you arrive. You pay for kit hire, lift passes and other activities when you are here. Whilst the deposit is generally non-refundable, if you have to cancel, we will do our best to refund you the balance payment if possible. We can also offer discounts for rebooking in later weeks or following seasons. We would ask that you take travel insurance to protect you and us.





Access & arrival

Is the chalet ski-in ski-out?


Chalet Chez Teddy is not ski-in ski-out. We think it’s better! Its private, secluded location away from the slopes, but overlooking those on the opposite side of the valley, is one of its best features. And we provide a private shuttle to and from the slopes every day at the time of your choosing. This offers the ultimate luxury and flexibility, and allows you to explore different ski areas while you are here.




Is the chalet suitable for people with disabilities or mobility issues?


We are really sorry, but Chalet Chez Teddy is not wheelchair accessible and is not suitable for anyone with mobility issues. The chalet is remote and on a steep hillside, accessible only from a footpath. Please contact us before booking if you have any access concerns.




Is there parking at the chalet?


There is no guest parking at Chalet Chet Teddy and the access road is not suitable for most vehicles in the winter. However, you can park in town (around 20 CHF for 2 days, 30 CHF for 3-8 days) where we will meet you and bring you and your luggage up to the chalet. Once you are here, you will find you don’t need a car. Lenk is just a 10-15 minute walk, there are bus stops closer than that and we can drive you further afield to activities.




What are the check in and check out times?


We don’t really have check-in and check out times as we are a small, private chalet. However, we do need time to clean and prepare the chalet between guests, including disinfecting contents and surfaces, to protect against coronavirus. Generally, people leave the chalet by 11 am and arrive after 3 pm. This seems to work for most flights and trains, but if you need different times, just let us know and we will see what we can do.




How do I get to you from an airport?


The closest airports to us are Bern (for flights from mainland Europe only), Basel, Zurich and Geneva, in that order. You can take a train from the airport to Lenk; the earlier you book, the cheaper it is, starting from CHF 40 per person each way from Geneva. Alternatively, we offer a private transfer, for CHF 200 each way for up to 4 people for Bern and CHF 300 each way for Basel, Zurich and Geneva. If you hire a car from the airport, we can advise on and arrange parking: there is an underground secure carpark as well as an open carpark in town and, in the summer, there is free parking at a nearby lift station. There are also electric vehicle charging points in town.




Can I travel to you by train?


We recommend the train as it is by far the most environmentally friendly way to travel and the scenery you pass in Switzerland is stunning! You can travel by train right into the centre of Lenk from anywhere in Europe, including the UK. We will meet you at the train station to transfer you and your bags to the chalet.

If you are coming from outside Switzerland, you can travel in a single day, get an overnight sleeper train or use it as an opportunity to extend your holiday – overnighting in a city on the way. You make your journey more fun and interesting. The earlier you book the trains, the cheaper it is, with discounted tickets available for the Swiss part of your journey from 60 days before travel. Check out this website for some really helpful information on travelling longer distances by train: www.seat61.com





Is the chalet suitable for me?

Is the food suitable for me?


All of the food we serve is suitable for vegans, vegetarians and people who normally eat meat or fish. It is also suitable for people with lacose intollerance and allergies to eggs or seafood. Since all of the food is bespoke for you, we can cater for gluten free and any other allergies and intollerances. Since this is a vegan-certified Chalet, you may not prepare or cook any animal products in the chalet, but we can include recipe boxes or just advice if you would like to self cater for some nights but do not know what to cook.




Is the chalet suitable for children?


One of our two bedrooms can be made up as a twin and the second has a full size double bed. The sofa bed in the living room is a sturdy double. We have games and DVDs for children as well as adults and the menus are completely bespoke so we can cater for whatever you want. However, the location, up a narrow path and many steps, can be difficult for younger children. Please contact us to discuss what you need.




What's your policy on dogs?


We are dog friendly. Chalet Chez Teddy is Rosie’s home. Rosie is a Labrador cross springer – joyful, loving and very friendly. If you are allergic to or afraid of dogs, please let us know and we will ensure that she is kept inside and away from you as much as possible. If you want to bring your dog with you on holiday, Livelife Chalets is the place for you. We provide board and catering packages for dog guests too. Please contact us to discuss.




What's your policy on smoking?


As with most accommodation, there is no smoking inside the chalet. However, you can smoke tobacco and/or marijuana on the balcony, which is a lovely place to sit and is sheltered and well lit. You can buy cigarettes, marijuana (THC<1%) and tobacco in the train station kiosk which is a 10 minute walk from the chalet.




What's your policy on discrimination?





Can I self cater?


Whilst we provide catered and hosted holidays, you can self cater (or go out to eat) for up to half the evenings you stay if you prefer. We have an very well appointed and equipped kitchen with basic ingredients included. However, as we are a registered vegan chalet, you cannot bring in, cook or prepare animal products in the chalet.





Other information

What do I need to pack


We recommend you wear/bring: - Good outdoor boots for getting to and from the chalet, especially in winter. - Slippers for use inside. - Swimming costume/shorts if you wish to use the spa and swimming pool facilities in town. - Thermos flask and/or water bottle if you want to take drinks from the chalet out on activities. - Rucksack if you are booking packed lunches. You do not need to bring: - Towels and bedding are, of course, included, including additional towels for activities. - Convertor plugs from around Europe. There are Swiss, European, UK and USB sockets in both bedrooms and the living room. We also have American and Australian adapter plugs available on request. - A speaker, as there is a bluetooth soundbar and subwoofer in the living area. - Hairdryer and straighteners are available on request. - Internet enabled TV and DVD player are in your living room, along with a large selection of DVDs. - We have loads of games and puzzles, including playing cards, scrabble, chess and many others. - We have dog bowls and beds if you are bringing your dog. - We are well stocked with herbs, spices, oils and many other basic ingredients if you are self catering for some nights. If you have never skied before, feel free to call us and we can talk through the sorts of things you might need or send you an example packing list. Please contact us to discuss anything about what you need to pack.




Where can we read reviews about you?


We believe in honest reviews from our customers, so there aren't reviews on our website, as only we have write access for that! You can see reviews from our guests on our Google business listing (just search 'Livelife Chalets reviews') and on our Facebook site (@LiveLife Chalets).